Returns Policy

1. Order Cancellation
There is the option of canceling an order or part of it, as long as it has not been executed. In this case, the customer should contact BMAC.GR to make the cancellation. Otherwise you should proceed with the product return process.

2.Refunds of products
The customer has the right to unsubscribe and return the product in accordance with the Consumer Protection Act. The product must be in excellent condition, unused, packaged intact and include the original contents. In this case, the delivery / return costs are charged to the customer.

The products in any case must be returned to the condition delivered to the customer and accompanied by all the documents they had at the time of delivery.

Products that have "Free Shipping" in case of a refund - credit will be charged the shipping cost originally charged by the company.

Products that have been opened and tested by the customer to which the company has provided technical support can not be returned unless they are technically defective - a defect.

All products should be delivered to the company's headquarters. The company does not assume the responsibility and is not obliged to receive parcels or merchandise other than the aforementioned co-operating courier companies (eg ELTA)

3. Guarantees or damage returned

If a product is defective or damaged, the customer may send it to the company for repair or replacement if it is under warranty.
The return procedure is the following and applies to all cases (new, problematic, etc.):

-You fill out the return form through our site. It is very important for us to know where the return comes from and on what grounds, so that it can reach your parcel safely and serve you directly. The company offers technical coverage only to products purchased from our store.

-After completing the form and agreeing to the refund terms, you will carefully package the package so that it will not be damaged during transportation.

Upon receipt of the package, you will receive confirmation by email. After checking, we will contact you for the required actions. If the product is in difficulty, the refund will be at the expense of the company. If the product does not have a problem, the refund will again be charged to the customer. Hard disks and peripherals included in a non-warranty set are received and shipped at the expense of the customer.
Returns that do not meet the above conditions will NOT be received.

4. Returns not covered by warranty

The return procedure in case of damage to the product when it is out of warranty should first be consulted - contact the store to see if the product can be repaired. The shipment and return of the product (s) shall be at the expense of the consumer. It is the consumer's duty to complete the return form through the website.

5. Refunds (within 14 days of purchase)

If the customer does not wish to replace the product but return it, the money will be returned to the customer in a manner similar to the one he paid. A prerequisite for the product to have been received and checked by BMAC.GR as to whether it meets the conditions for return. Products that have "Free Shipping" in case of a refund - credit will be charged the shipping cost originally charged by the company.